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How to send a letter – Bogotá mail

The first part of this post explains how to send a letter from Bogotá to somewhere else (either in Colombia or to another country). The second part briefly explains how to format the address when you are posting a letter to Colombia.

How to send a letter from Bogotá

It soon becomes evident, once you start making a few enquiries, that Colombians rarely use the public mail service. It took me a while to find out how to send a letter abroad; everyone knows about the private courier services – Fedex, DHL, Deprisa and Servientrega (national) are some of these, and you can compare prices and book a courier on a new comparison website Loenvío – but you’ll often get a blank face if you start asking where you can buy stamps in order to send a letter, or find a letter-box (doesn’t exist) or post office (there aren’t many).

So to save you time, here’s the 411:

4-72 is the public postal service. It has offices scattered around the city, and these are often in quite obscure places.

You can check on the 4-72 website to find the 4-72 post office nearest to you in any part of Colombia. (note that you can change the language of the website in the top right hand corner).

I went to a branch near the Museo del Oro in the centro area of Bogotá. If you walk to carrera 8 and walk down it until it crosses with calle 12*. The post office is diagonally opposite a big building called Murillo Toro which has steps outside it – it just looks like a shop, but in the window somewhere it says “4-72”.

4-72 post office, Bogota

4-72 post office, Bogota

If you are sending a letter, you need to write your name and address in the top left hand corner of the envelope, and the recipient’s address more or less in the middle (leaving plenty of space for stamps in the right-hand corner). There are various options but the best service to use if you want your letter to arrive as soon as possible (or to arrive, full-stop!) is the Correo Certificado which allows you to track your letter if it doesn’t arrive. They say it takes 10-12 working days for post to arrive in the US or Europe from Colombia. A letter weighing less than 20g costs approx. 9000 pesos to send (£3/$4.50) so if you’re a tourist passing through Colombia, you might want to send post-cards once you arrive home! There is a Correo Normal which is cheaper, costing $2600 to the US, and $3600 pesos to most countries in Europe, so you may want to choose this option for postcards.

For Correo Certificado, you will be asked for your ID/Passport number, name and address, so if you choose this option, make sure you have this information with you at the post office.

*The city of Bogotá largely consists of calles (streets) and carreras (avenues), much like cities in the US; for example “34th Street” or “5th Avenue” in New York. The calles are horizonal and the carreras are verticle on the map. So if you see an address “calle 76 # 9-60”, it means that the building you need is on calle 76, near where it crosses with carrera 9, and the building number is 60.

How to send a letter to Colombia

As explained in the last paragraph, Bogotá (and most other places in Colombia) is divided into a grid of streets and avenues. I used to live at Carrera 7 # 6523 Apto 702.  This means that I lived on 7th avenue, that the street just to the south of my building was street 65, the building number was 23 and my apartment number was 702.

So, when you want to send a letter to Colombia, you need to ask for the person’s address that you’re writing to, and it will have a format similar to the one above (possibly with the name of the building/hotel/business too).

For example, let’s say I wanted to send a letter to the person living at my old apartment. This is what I would write on the envelope.

Jane Smith
Carrera 7 # 65 – 23 Apto 702
Edificio Lambaré
<– the name of the building
Chapinero Norte   <– this is the neighbourhood – useful but not necessary to include

Colombia doesn’t strictly have postcodes/zip codes, but because postal services in some countries require that you use a postcode, they have sort of invented some; I’ve rarely seen these used. However, if you Google ‘código postal Bogotá Chapinero’ for example, you will find a code you can use if you need to, but it’s really not necessary to use one – your letter will make it to its destination without one.



21 Comments on How to send a letter – Bogotá mail

  1. Erika Vilchiz // February 2, 2016 at 1:21 pm // Reply

    question i know in barranquilla colombia they have a credensial or Id do we put that on the letter aswell

    • Hi Erika, I have asked my friend, who used to live in Barranquilla and has family there, and she said she doesn’t know anything about a credencial or ID. I think you can use the same format as for Bogotá 🙂

  2. Lol 7th and 65 was where the caracol bombing was. original. Also a super cool neighbourhood!!

  3. Hello good day. I have a question? Do you know how to send email in the bogota post office or do you have or do you know there email.? Because I what to check the postcard that I send to my friend in Medellin. It’s because I have little mistake about the home address of my friend. Can you help me? Thanks. I really wanna know. Thanks. I hope you read this .

  4. Aaron Bickerstaff // June 9, 2017 at 7:56 pm // Reply

    Hi there,

    I really need help. I am trying to send a present to my best friend in Colombia for his new born son. But the only details he can give me for his new address is
    Calle 166 # 9-15 blq 9 apt 602

    Can anyone ascertain any more details from this? I have been trying for weeks.

    I’d be so grateful for any help!



    • Hi Aaron, sorry for the late reply! That address looks fine to me. On the envelope you can write:

      [Your friend’s name]
      Calle 166 # 9 – 15,
      Blq 9 Apto 602

  5. Hello, i would like to send a gift to a friend in bogota from the USA. Do i send by usps, fed ex, dhl? Also i read that a company called 4-72 often steal items

  6. Hi: I am waiting for a registered letter to arrive in UK from Colombia; how long it may take to reach me? many thanks.

  7. Hello,I have a very strange question, but maby you can help me.
    I like to write a letter to an actriss nl. Carolina Ramirez. She was in a lot of “telenovelas” in Colombia and I like her very much, but I have no adress.

  8. Hello. My wife would like to send me a gift from Colombia but has run into the issue of finding a reliable and affordable way to ship. It’s roughly a small box weighing between 250-300 grams and will go from Zipaquira to Hesperia, California.

  9. Does anyone have experience sending paper non-valuable letters from abroad into Bogotá? I have read that these never reach their destination.

    • Hi Nigel, I have sent letters to Bogota by recorded/tracked delivery using the UK’s Royal Mail and things have usually arrived about a month later. When I sent a letter by normal international post, it didn’t arrive. If you have a tracked delivery option I would try that for non-valuable items. Couriers like Fedex and UPS are pretty expensive so I’d only use those if I was sending something valuable.

  10. Hello, i am visiting to Colombia in bogota for three months. I need to have my ID sent there in a envelope. Wbata my options for fast and also it’s important it does eventually arrive lol. USPS international mail or should I use or private company

    • Hi Steve, I don’t have any experience with USPS as I’m British, but if it’s an identity document containing personal details and you need it to arrive quickly, it’s probably best to go with a private courier!

  11. Juan Ramirez // May 27, 2018 at 3:26 am // Reply

    How would I format this address
    Calle 66 #8 A 18 parte baja apt 2
    Barrio la sultana to manizales Colombia

  12. Thank you for posting this. My son wanted to send postcards to his grandmothers and no one, not even hotel staff, could tell us where to go to send them. We went through five different people. Your post and link to find locations were exactly the help we needed. Fingers crossed they arrive to both.

    • Hi Domeehoo, yeh, Colombia does not have a postcard culture… or a Christmas or birthday card culture for that matter! I’m glad this post helped and hope that the postcards arrive safely at their destinations!

  13. Hola Marian, los paquetes enviados con el USPS (United States Postal Service) pueden demorar unas semanas o hasta meses en llegar a Colombia, entonces todavia es posible que lleguen tus documentos. Si no enviaron los documentos por correo certificado es muy poco probable que el USPS los pueda recuperar porque no tendran ningun codigo de ‘tracking’ para que averiguen donde estan. Solo toca esperar a ver si te llegan. Conozco muchos casos donde los paquetes que no se enviaron por correo certificado o se demoraron meses en llegar o nunca llegaron – siempre toca enviar paquetes importantes por correo certificado o por un servicio de correo privado como DHL o FedEx. Lo siento por no poder ayudarte y espero que llegue tu paquete!

  14. Hola Marian, yo soy escritora/bloguera británica – yo escribo sobre temas relacionados a Colombia – no trabajo para ningún servicio de correo, entonces lo siento pero no te puedo ayudar!

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